PROFESSIONALISM AT THE SERVICE OF OUR CUSTOMERS EFFICIENCY

The primary objective of Fosber's after-sales customer care department is to guarantee an immediate, responsive and professional support service. This specialist team, composed of both technical and logistical experts, is on hand to provide rapid solutions to the varying and diverse requirements of our customers.

Industry 4.0

Spare parts
Service Pack
Technical support
Training
Upgrade
The opening of the brand new Pro/Service facilities, which is located close to our Head/Quarters and is fully dedicated to the after sales services, confirms Fosber policy of making customer satisfaction its highest priority, thanks to an exclusive spare parts holding, the Pro/Care customer services for continuous improvement and customer training.

Virtual Technician Onsite

The new Pro/Visionair - Virtual Technician Onsite (VTO) provides brand new levels of remote assistance to the customer's personnel. Thanks to these helmets, Fosber technicians interact directly with customers utilising “Advanced Reality” technology, which dramatically reduces troubleshooting and training time.

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REMOTE CONTROL

To Contact Technical Support:
Phone: +39 0583 3891
Fax: +39 0583 385567/389205
E-mail: customercare@fosber.it

This important service module allows our technical specialists to perform immediate on-line remote diagnostics so they can quickly identify the nature of the problem and type of remedial intervention required. By connecting on-line to the local corrugator supervisory control system, we are instantly able to check and monitor all relevant production parameters and to remotely carry out any adjustments accordingly.

This remote support service is provided by Fosber completely free of charge for the life of the machine. The proven success of Fosber's remote support service means that customers can almost always have the problem solved remotely on-line completely avoiding the need and cost of the dispatch of a field service engineer to site.


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